Return & Refund Policy
At Xuduvu, we believe returning a phone case should be just as easy as buying one. That’s why we offer a 45-day return window, accept both defective and non-defective returns, and cover the return shipping cost — all to give you peace of mind.
1. Return Policy Overview
| Category | Details |
|---|---|
| Return Window | Within 45 days of receiving your order |
| Item Condition | New only – unused, undamaged |
| Return Method | By mail |
| Return Label | Download and print – Free |
| Return Fees | None – no restocking fees |
| Exchange Support | Yes, for eligible items |
| Refund Time | Processed within 2 business days after receiving your return |
2. Accepted Reasons for Return
We accept returns or exchanges if:
You received the wrong model, design, or color.
The phone case was defective or damaged upon arrival.
You changed your mind (as long as the case is still new and unused).
3. Product Condition Requirements
✅ Acceptable Conditions
Item is in brand-new, unused condition.
No scratches, cracks, or signs of wear.
Original packaging is included.
❌ Unacceptable Conditions
Used, scratched, or damaged phone cases.
Missing packaging or accessories.
Return initiated after 45 days.
Note: Items returned in unacceptable condition will not qualify for a refund and may be sent back at your expense.
4. How to Submit a Return or Exchange
Email us at support@xuduvu.store with your order number and reason for return.
We’ll send you a free return label to download and print.
Pack your case securely with its original packaging and ship it back.
Once received and inspected at our warehouse, your refund will be processed within 2 business days.
5. Refund Timeline
Refunds are issued to the original payment method.
Processing is completed within 2 business days after approval.
Your bank or payment provider may require additional time to post the credit.
6. Order Changes & Cancellations
Orders can be canceled or modified within 2 hours of confirmation.
After that, cancellations are not possible, but the item may be returned after delivery.
7. Exchanges
Exchanges are available for eligible items.
If you’d like a different color, design, or model, follow the return steps and indicate that you prefer an exchange.
8. Gift Returns
If your order was marked as a gift and shipped directly to you, we will issue a gift credit (digital voucher) upon return approval.
9. Need Help?
For any questions or assistance with returns:
📧 support@xuduvu.store – We’re here 7 days a week.
